Privacy Policy

Last updated: December 15, 2024

1. Introduction

DisUnribio ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect information about you when you use our website, services, or interact with us.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Contact Information

DisUnribio
123 Support Street
London, SW1A 1AA
United Kingdom
Email: [email protected]
Phone: +44 20 7946 0958

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number, postal address
Subscription Information: Email address and preferences for our newsletter
Service Information: Details about your circumstances when you request our services
Communication Records: Content of communications with us, including emails and phone calls
Feedback and Survey Data: Information you provide in surveys or feedback forms

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information:

Usage Data: Pages visited, time spent on pages, click patterns
Device Information: IP address, browser type, operating system, device identifiers
Location Data: General geographic location based on IP address
Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

Social media platforms when you interact with our social media pages
Professional referrals or recommendations
Publicly available sources when permitted by law

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

Provide family support services and benefit advice
Assess your eligibility for various support programs
Communicate about your case or application status
Deliver personalized recommendations and guidance

3.2 Communication

Send newsletters and updates about benefits and support programs
Respond to your inquiries and provide customer support
Send service-related notifications and important updates
Conduct surveys and collect feedback

3.3 Website and Service Improvement

Analyze website usage to improve user experience
Develop new services and improve existing ones
Personalize content and recommendations
Troubleshoot technical issues

3.4 Legal and Compliance

Comply with legal obligations and regulatory requirements
Protect our rights and interests
Prevent fraud and ensure security
Resolve disputes and enforce agreements

4. Legal Basis for Processing

Under GDPR, we process your personal information based on the following legal grounds:

Consent: When you have given clear consent for specific processing activities
Contract: When processing is necessary to perform our services
Legal Obligation: When required by law or regulation
Legitimate Interest: For our legitimate business interests, balanced against your rights

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

IT service providers and web hosting companies
Email marketing and communication platforms
Payment processors
Professional advisors (lawyers, accountants)

5.2 Legal Requirements

We may disclose information when required by law or to:

Comply with legal processes or government requests
Protect our rights, property, or safety
Protect the rights, property, or safety of others
Prevent fraud or other illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Encryption of data in transit and at rest
Access controls and authentication measures
Regular security assessments and updates
Staff training on data protection and privacy
Secure data storage and backup systems

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Fulfill legitimate business purposes

Generally, we retain information for 7 years after the end of our service relationship, unless a longer period is required by law.

8. Your Rights Under GDPR

If you are in the European Economic Area, you have the following rights:

Right to Access: Request copies of your personal information
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request limitations on how we use your information
Right to Data Portability: Request transfer of your information to another service
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise these rights, contact us at [email protected].

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Remember your preferences and settings
Analyze website usage and performance
Provide personalized content and advertisements
Enable certain website functionality

You can manage cookie preferences through our cookie banner and your browser settings. For more information, see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected information from a child under 16, we will delete it promptly.

12. International Data Transfers

Your information may be processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers, including:

Adequacy decisions by the European Commission
Standard contractual clauses
Binding corporate rules
Other appropriate safeguards

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to subscribers
Providing prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Officer